Last Updated: January 2026
At ClassyLeatherBags, customer satisfaction is important to us. We take pride in offering premium-quality leather bags and strive to ensure a smooth shopping experience. Please read our refund policy carefully to understand your rights and our procedures.
Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- The item must be unused, unopened, and in its original condition
- The product must be returned in original packaging, including tags, dust bags, and accessories
- The return request must be initiated within 7 days of delivery
- Proof of purchase (order number or receipt) is required
We reserve the right to refuse refunds for items that do not meet these conditions.
Non‑Refundable Items
The following items are not eligible for refunds:
- Used, worn, or damaged products
- Items returned after the 7‑day return window
- Products damaged due to improper handling or misuse
- Items purchased during clearance or promotional sales (unless defective)
How to Request a Refund
To initiate a refund request:
- Contact us at contact@classyleatherbags.com
- Include your order number, reason for return, and clear photos (if applicable)
- Our support team will review your request and respond within 24–48 hours
- If approved, return instructions will be shared via email
Do not send items back without prior approval, as unauthorized returns may not be processed.
Return Shipping
- Customers are responsible for return shipping costs, unless the item is defective or incorrect
- We recommend using a trackable shipping service
- ClassyLeatherBags is not responsible for lost or damaged return shipments
Refund Processing
- Once we receive and inspect the returned item, we will notify you of approval or rejection
- Approved refunds will be processed to the original payment method
- Refunds are typically completed within 5–10 business days, depending on your bank or payment provider
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery
- Provide photos and order details
- We will arrange a replacement or full refund at no additional cost
Cancellations
- Orders can be cancelled within hours of placement, before shipping
- Once the order has been shipped, cancellation is no longer possible and standard return rules apply
Contact Us
If you have any questions regarding our Refund Policy, please contact us:
Email: contact@classyleatherbags.com
Support: Email & Instant Chat
Address: 3233 Woodthrush Dr., Punta Gorda, FL 33950, USA